Pillow Talk
Certificate IV in Business (Frontline Management)

Motivating, Informative, Interesting, and Valuable is just a number of the comments and feedback that I have received from our Retail Managers who are participating in this course.

Having completed this course myself, I know first hand at what a difference this course can make, not only to the individual, but more importantly the positive effect that it has on all staff members and the success of a business.

These are just to name a few areas:

• How to handle different scenarios, being mindful of other points of view
• Improves working relationships
• Creates a more team based atmosphere
• Implements new strategies for the success of the business
• Builds on the importance of communication
• Gains extra tools for individuals to develop into leaders

Joe Howman reveals such a caring and supportive method to his teaching style that it leaves every person empowered to know that they are able to achieve their personal and work aspirations.

Samantha Hart should be acknowledged for her professionalism, openness and determination in developing Evolve. Sam’s eagerness and motivating approach has been the pinnacle in realizing potential...

Thanks Sam and Joe..

Outstanding Customer Service Training

Our company is growing larger each year, and we wanted to explore new avenues in terms of training and getting the best out of our staff. Sam and Joe explained that this course was all about results – not just the customer service aspect – but for the individual’s own personal development, and the importance of introducing a positive culture to the organisation. This course is not your typical customer service course – it is completely the opposite.

This course is all about personal development and in depth thinking, and realizing your own thoughts and actions and how they can affect not only your customers, but the people in your own life as well.

When we introduced the Customer service concept to our stores, we initially had the comments;

• “I have done customer service before – I don’t need to do that – I already know what that is about”.
• “I already know how to serve customers – I don’t think that would benefit me”.

However the feedback from each time we have run the course we have seen people’s attitudes shift from a negative mindset to an optimistic and positive outlook on what this type of training can produce. Now we have staff coming and asking us if they can do the course once they have heard the positive feedback from others.

The results speak for themselves;

• “Fantastic! – it broadened my mind – made me think outside the box”
• “I had a great time and learned so much. The teaching style was unique and worked extremely well”
• “Thank you Joe for being an inspiration”
• “Thank you for the opportunity – I am very happy and leaving with a gain in myself personally”
  
  For anyone who is thinking of a worthwhile investment, Evolve is undoubtedly the company you will get proven results with.

Blackwoods
Certificate IV in Business (Frontline Management)

Evolve is everything that you want a Training Organisation to be: receptive, open to change and wanting to provide students with a lasting impression – i.e. giving students a positive, lasting experience which they can relate back to.

The Lecturer, Joe, has you so interested from the start that you can’t help but learn. He delivers the modules in simple, easy to understand terms, making the workbooks and assignments more interesting and less daunting.

The content of the course is targeted more towards people who are managing teams, but I feel it is relevant to all areas of our business and has given me tools & processes to improve customer service, help to develop team work within the organisation & build effective workplace relationships. These tools & processes are two fold in that they can be used in life in general as well as in the workplace.

Excellent course, well delivered and fantastic content.

Blockbuster Video

Through the course of using their services we have found Evolve provide a flexible training program which has delivered quality outcomes in our pursuit of genuine excellence in customer service and business management.

The visionary manner in which Evolve provide a challenging yet rewarding program ensures that all attendees have completed the course satisfied that they have developed new skills to benefit them in their day to day operations.

MPS Consultants

Evolve has provided ongoing management training to my business for the last 12 months. Sam has been, professional, prompt, attentive and helpful from the outset. The participants have found the course very thorough whilst being easy to understand and easily implemented into day to day management at a store level.

Sam continues to exceed my expectations with her attention to detail, follow through and her willingness to ensure all participants achieve their goals through the course.

Blue Care

Just would like to say when I first decided to enrol in the Frontline management course I had no idea how I was ever going to be able to as everywhere I looked I would have had to do the course by correspondence. But fortunately one of my staff was reading the newspaper and seen the ad and promptly informed me.

From my very first phone call I felt that I would be supported in achieving my goals. The staff in Mount Isa were very helpful and pleasant but I kept them on their toes as I was going on annual leave and was leaving town 3 days later. So for them it was to get all the paperwork signed by myself and this meant that they were coming to my place of work to get this complete so I thank them very much.

Well as you know Samantha as it was getting closer for me to start the course I was becoming very nervous and started doubting my ability to be able to complete the course, but thanks to you, you calmed my nerves and I went along.

I had the best four days, it was fun informative and I really liked how Joe could re-word statements made so everyone could understand what he was trying to get across. Joe seems to be very patient, and no question is a stupid question I felt like I could say anything and not feel silly.

During the course of the four days one of my staff members had passed away and Joe was very caring and had offered me the time off and assured me that he would help me catch up. This to me is just the personal touch we all need and I think that Evolve training is just great.

So once again Samantha thankyou and all the team.

Regards

Sci-Fleet Motors

I have always found Samantha to be a true professional who has a genuine interest in her clients and their success. In this day and age when there are so many ‘fly-by-nighters’ in the training industry, Samantha is truly dedicated with the highest possible standards which she upholds and in my opinion meets time and time again.

Wesfarmers

Evolve have delivered a flexible and professional training program in a genuinely refreshing, responsive and efficient manner. We operate in most regional areas and Evolve continuously offer solutions to meet our needs. Our managers and employees have all spoken highly of the content and delivery style offered, in particular of the outcomes that have benefited them not only professionally but personally as well.

Australian Defence Force

Hi Samantha,

The training went really well and all personnel that attended got something out of it.

What was particularly useful was the psychological aspect of the training, which encouraged us to engage in a degree of self-examination in order to better apply ourselves. Whether that was applied to customer service, as was the intention, or to any other aspect of our jobs, it was useful training that got us thinking about what type of thinkers we are and how we view the world.

Joe was great value as a trainer and shared many of his own experiences with us which was much appreciated.

Thanks for your help with this training and thanks again to Joe for travelling so far for our benefit.

Regards,