| Diploma of Management - BSB51107 |
Course Description
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches.
Funding
Employers may be eligible for up to $4000 from the government for qualifying participants
Subjects
A total of 8 units are required for this qualification, 5 core and 3 electives.
Core Units
Management
> BSBMGT502B Manage people performance
> BSBMGT515A Manage operational plan
> BSBMGT516A Facilitate continuous improvement
Workplace Effectiveness
> BSBWOR501A Manage personal work priorities and professional development
> BSBWOR502A Ensure team effectiveness
Please select 3 of the below elective units
Customer Service
> BSBCUS501A Manage quality customer service
Financial Management
> BSBFIM501A Manage budgets and financial plans
Learning and Development
> BSBLED501A Develop a workplace learning environment
Human Resource Management
> BSBHRM402A Recruit, select and induct staff
> BSBHRM503A Manage performance management systems
> BSBHRM504A Manage workforce planning
Entry Requirements
There are no pre-requisites for this qualification.
Related Courses and Pathways
Participants who have completed their Diploma in Management can move forward to a BSB60407 Advanced Diploma of Management.
Note: This course is offered in affiliation with our RTO partner Enrich Training Pty Ltd #31433
4 day course, also available vai online learning
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| Certificate IV Frontline Management - BSB40807 |
Funding
Employers may be eligible for up to $4000 from the government for qualifying participants
Course Description:
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Government incentives of up to $4000 are available for qualifying participants.
Subjects
A total of 10 units are required for this qualification.
Management
> BSBMGT401A show leadership in the workplace
> BSBMGT402A Implement Operation Plan
> BSBMGT403A Implement continuous improvement
Occupational Health and Safety
> BSBOHS407A Monitor a Safe Workplace
Customer Service
> BSBCUS401A Coordinate Implementation of Customer Service Strategies
Leadership
> BSBLED401A Develop Teams and Individuals
Innovation
> BSBINN301A Promote innovation in a team environment
Workplace Effectiveness
> BSBWOR401A Establish effective workplace relationships
> BSBWOR402A Promote Team Effectiveness
> BSBWOR404A Develop Work Priorities
Entry Requirements
There are no pre-requisites for this qualification.
Related Courses and Pathways
Participants who have completed their Certificate IV in Frontline Management can move forward to a Diploma of Management. Vocational outcomes include supervisory or management roles within their chosen field.
Note: This course is offered in affiliation with our RTO partner Enrich Training Pty Ltd #31433
5 day course, also available vai online learning
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By participating in the full range of Successful Leadership Training Modules, the leader becomes more confident and assertive when confronting employees. Inturn the company objectives are reached and staff are influenced positively helping them to apply greater discretionary effort at work.
Participants learn the characteristics of a helping relationship, and how to develop the capacity to assist in uncovering employees core problems/issues (that can be so deep, the employee is mostly unaware of them).
Leaders learn the tools for climate control and the processes to action. They explore common problems and determine who has ownership of the problem; ownership is the key to responding appropriately.
In order to alter employee behaviour whilst reducing the risk of the employee becoming defensive, unmotivated and unproductive, the leader must learn more about human nature and challenge some of their beliefs and assumptions in respect of leadership. They learn how to confront effectively.
Participants explore anger, the build up to it and the tell tale signs of build up. They recognise the need to address and control anger in themselves and their co-workers...
Leaders learn reasons why a ‘Confrontation Statement’ may fail; how to repair any damage and give it another try. They explore typical convictions people have and identify the differences between them. Leaders examine some of the risks associated with attempting to influence people’s convictions and the possible damage to the relationship.
Module 1- Above Ground Listening
> Aims of Module One
> Potholes to Above Ground Listening
> The Basic Types of Listening
> Listening for Feelings
> Partial List of Feelings
> Appropriate Conditions for Above Ground Listening
> The ‘Ideal’ Helping Relationship
> Benefits of Above Ground Listening
Module 2 - Climate Control
> Aims of Module Two
> The Purpose of Successful Leadership
> Games People Play on the Job
> Stopping the Games
> Successful Leadership Tasks
> Behaviour Surveyor
> Problem Ownership
> Surveyor Descriptions
> Review
Module 3 - Behaviour Saviour
> Aims of Module Three
> ‘The Myths’
> Productive Confrontation
> Finding the ‘Confrontation Statement’
> The Guidelines to an Effective ‘Confrontation Statement’
> How I Can Benefit
Module 4 - The Peacemaker
> Aims of Module Four
> Understanding Anger
> Reducing the Emotional Temperature
>‘The Peacemaker’ Process
> An Example of a Boss who forgot to Use His Leadership Skills
> Separating Needs from Solutions - Example
> Separating Needs from Solutions - Worksheet
> ‘The Peacemaker’ Worksheet/Master copy
Module 5 - Conviction Clashes
> Aims of Module Five
> The Conviction or Value Clash
> The Conviction Clock
> Worksheet
> Conviction Clashes & Options
Climate Control Lift Out
Evaluation Sheet
2 day workshop
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Leadership Development Program
Emotional Intelligent Leadership |
Topics:
> Introduction to emotional intelligence
> What an emotionally intelligent organisation might look like
> Emotional Intelligence as a change management strategy
> Assessing and raising your EI leadership level
Outcomes - After attendance you will have:
> Gained a good understanding of emotional intelligence and how it applies to Leadership
> Developed strategies to raise the EI level at work
> Skills to develop EI relationships through effective leadership
> Greater self awareness of your leadership style and have strategies to improve it
3hr workshop
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Topics:
> The motives for change
> Personality and leadership influences
> Maintaining strong development
> Building relationships that work
Outcomes - After attendance you will have:
> A better understanding of the motives for change
> Strategies to influence others through awareness
> Knowledge and skills to get the best from others
> The ability to maintain positive and encouraging relationships with staff
3hr workshop
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Effective Mentoring Culture
Mentor Development |
Topics:
> Understanding the role of the mentor (versus coach)
> Qualities of a mentor
> Mentor – mentee matching
> Agreements and relationships
Outcomes - After attendance you will have:
> A sound knowledge of what it means to be a mentor
> Learned the qualities for mentorship
> Know what constitutes a good mentor – mentee match
> Guidelines for a healthy relationship to thrive
3hr workshop
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Summary:
Do you want to be more successful at work?
Do you want to improve your chances of promotion?
Do you want to get on better with your colleagues?
Emotional intelligence is more than just a buzz-word it’s here to stay. If you haven’t heard the term or are at all sketchy about the meaning this session is a must for you. You will gain a paradigm shift that can improve relationships and positively affect the quality of your life both at home and in the workplace.
Topics:
Inner Intelligence
> Self - Awareness
> Emotional Management
> Motivation
Outer Intelligence
> Social Awareness
> Relationship Management
Outcomes - After attendance you will have:
> Greater Awareness of preferences about the way you think, feel and act
> Strategies for adjusting ineffective patterns of behaviour
> Strategies that make you aware of and re-frame self talk
> Methods for increasing self confidence
3hr workshop
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Summary:
Effective communication is essential for each individual to manage interpersonal relationships successfully both at home and at work.
Successful communicators relate well to others and enjoy the communication process. They use skills to listen, speak, act and assert themselves. They understand and interpret others messages both physical and verbal accurately and approach others with motivation and confidence.
Improving ones communication has major benefits for the leader at work. They can listen with acceptance providing an opportunity for understanding, expression and when necessary problem solving. Good communicators help others express themselves better and often leaves the other person feeling empowered and better equipped to the task at hand.
Aims:
This session will improve your communication skills enabling you to manage difficult situations and behaviour more appropriately. It will help you to empower others and influence positively.
Session content:
> Creating a positive climate for effective communication
> Interpreting and enhancing non verbal communication
> The application of Active Listening
> Developing empathy and assertiveness
> Strategies for the influential communicator
> Giving and receiving feedback
Outcomes - After this session you will have:
> Enhanced your understanding of effective communication
> Skills to create a healthy climate to communicate
> Better knowledge of verbal and non verbal messages
> Strategies to present your messages fluently and meaningfully
> The skills for active listening and know when to use it
> The ability to assert yourself positively
> Effective ways to give and receive feedback.
3hr workshop
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| Dealing with challenging Behaviour |
Do you want to be more assertive?
Do you want to confront poor behaviour more effectively?
Do you want to influence through difficult situations?
Do you want to be more calm and confident during adversity?
Summary:
We all initially inherit ways of dealing with difficult behaviour and situations. Often we never question how effective our methods in dealing with conflict are. This open and participative module will help you gain greater awareness and skills for empowerment through adversity.
Participants learn how to have power and confidence in difficult situations and effective responses to challenging behaviours.
Old programmed responses that used to leave them feeling their needs have not been met are questioned and new strategies that create a win – win outcome are practiced.
Five key steps are learned and practiced with participants own real life scenarios
Outcomes: After participating in this module participants will:
> Have strategies to deal with certain types of behaviour
> Understand how conflict is created and poor behaviour prevails
> Recognise the signs that conflict is arising
> Be empowered to take initiative and effective action
> Have learned effective tactics to diffuse conflict
> Have increased power and confidence in difficult situations
3hr workshop
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| Dealing with conflict – engaging consultation and collaboration |
Topics:
> Types of conflict
> Effective confrontation
> How you act in confrontation and conflict
> Resolving interpersonal conflict
Outcomes - After attendance you will have:
> A knowledge of the types of conflict
> Skills for healthy confrontation
> An understanding of your nature during conflict
> Methods to both avoid and deal with conflict
3hr workshop
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Summary:
This powerful course has been tested in the workplace and with outstanding results. Your staff will definitely receive a paradigm shift in respect to what constitutes being effective at their job. Participants will improve communication, be more on purpose in their work and leave the course with a greater alignment between their personal goals and the company vision.
They operate with greater initiative and discretionary effort. They will better understand others, themselves and operate with more flow. Gaining greater wisdom they will know it’s not the job they are doing but the person they are being and becoming that matters most.
‘There is no greater purpose than to serve’
> The philosophy of Outstanding Customer Service
> Company culture and the alignment of values and goals
> Positive Psychology and wisdom
> Developing Service Flow
> The communication model
> Dynamic listening and influencing
> Rapport and customer relations
> Empowerment in dealing with challenging behaviour & complaints
> 7 steps to outstanding service
Outcomes:
At the conclusion of this program, it is anticipated that participants will have the tools to:
> Have a positive mental attitude at work and engage in outstanding customer service
> Understand themselves and the customer better
> Take greater responsibility and initiative in the workplace
> Have a greater sense of purpose and vision for themselves
> Excel in the management of challenging behaviour
> Contribute positively and influence a healthy work culture
> Experience greater flow and discretionary effort
> Implement outstanding customer service as an unconscious habit and better enjoy the service industry
9hr workshop
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| Behavioural coaching – leading the change |
Topics:
> Introduction to the coaching model
> Coaching behaviour modification
> Self defeating behaviour definitions
> Setting the structure for behaviour modification
Outcomes - After attendance you will have:
> A good understanding of the coaching model
> Learned how to modify behaviour through coaching
> The ability to identify possible self defeating behaviours in self and others
> Strategies to modify behaviour through the coaching model
1.5hr private session
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| One on one coaching: Review and monitor |
Topics:
> The principles of skills coaching
> Assignments, pre-work, practice and reflection
> Improvisation and creative learning techniques
> Behaviour modification coaching
Outcomes - After attendance you will have:
> A sound knowledge of skill coaching
> Strategies that constitute sound coaching practice
> Techniques to enhance the learning experience
> When to use skills coaching and behaviour modification coaching
1.5hr private session
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Summary:
Do you want to design your future?
Do you want to become intrinsically motivated?
Do you want to solve problems quicker?
Do you want to influence positive change in your life?
Mind mapping stimulates creativity and helps one get in touch with ones core aspirations and motives in life. It influences the law of attraction and the benefits of the application can literally propel you forward to meet your goals and aspirations. It creates a snowball effect by increasing motivation, defining direction in ones life and attracting the future you desire.
We tend to get what we think we will get, mind mapping is the most sophisticated thinking tool in the world and can help you plan what you want.
Mind mapping can help you: Plan – Communicate – Be more creative – Save time – Solve problems – Concentrate – Organise and clarify your thoughts – Remember well – Study faster and more efficiently – See the whole picture.
In short Mind maps help you organise your thoughts for maximum success in life by developing whole brain thinking and the skills to create positive change.
Outcomes - After attendance you will have:
> Learned the benefits and basic application for mind mapping
> Strategies to move forward when confronted with indecision and inaction
> Learned how the brain works and gained the ability to think more clearly
> Developed skills to mind map and know how to apply them to your life
3hr workshop
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