Course Description:
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Government incentives of up to $4000 are available for qualifying participants.
Funding
Employers may be eligible for up to $4000 from the government for qualifying participants
Subjects
A total of 10 units are required for this qualification.
BSBMGT401A show leadership in the workplace Description
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.
BSBMGT402A Implement Operation Plan
Description
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
BSBMGT403A Implement Continuous Improvement
Description
This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements
BSBOHS407A Monitor a Safe Workplace
Description
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
BSBCUS401A Coordinate Implementation of Customer Service Strategies
Description
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
BSBLED401A Develop Teams and Individuals
Description
This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
BSBINN301A Promote innovation in a team environment
Description
This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.
BSBWOR401A Establish effective workplace relationships
Description
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBWOR402A Promote Team Effectiveness
Description
This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
BSBWOR404A Develop Work Priorities
Description
This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development.
Entry Requirements There are no pre-requisites for this qualification.
Related Courses and Pathways Participants who have completed their Certificate IV in Frontline Management can move forward to a Diploma of Management. Vocational outcomes include supervisory or management roles within their chosen field.
Note: This course is offered in affiliation with our RTO partner RudTek
5 day course
Sam and Joe talk about Frontline Management and the Evolve difference
What our course attendees have said
“I am very confident that I can use my experience gain through this course to lead my team, not only to achieve our goals, but also how to get through difficult times”
“Not only is it useful within the workplace, it's useful for life itself. Has definitely influenced me with how I now think.”
“I am very confident to transfer this to the workplace. This course has empowered me. I look and see situations differently. My approach at work and outside work has changed tremendously. Thank you Joe, you really made a difference.”
“I know I still have a lot to learn and become confident in. But what I have learnt and used within the workplace has made a positive impact especially being the newly appointed 2IC.”
“I have put a lot of information into practice. It has made me more confident in the workplace and more knowledgeable.”
“Excellent. Thoroughly enjoyed the learning experience and how it was approached. Learning was fun and enjoyable.”
Course Description This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches.
Funding Employers may be eligible for up to $4000 from the government for qualifying participants
Subjects A total of 8 units are required for this qualification.
BSBMGT515A Manage operational plan
Description
This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.
BSBMGT516A Facilitate continuous improvement
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements
BSBCUS501A Manage quality customer service
Description
This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
BSBWOR501A Manage personal work priorities and professional development
Description
This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.
BSBINN502A Build and sustain an innovative work environment
Description
This unit describes the performance outcomes, skills and knowledge required to conceptualise and establish new systems that support and encourage innovation in the workplace.
BSBWOR502A Ensure team effectiveness
Description
This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.
BSBHRM402A Recruit select and induct staff
Description
This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.
BSBHRM503A Manage performance management systems
Description
This unit describes the performance outcomes, skills and knowledge required to design, implement and oversee performance management systems. It includes ongoing performance feedback strategies as well as formal performance feedback meetings. Specific intervention associated with underperformance and/or misconduct is also included
Entry Requirements There are no pre-requisites for this qualification.
Related Courses and Pathways Participants who have completed their Diploma in Management can move forward to a BSB60407 Advanced Diploma of Management.
Note: This course is offered in affiliation with our RTO partner RudTek
By participating in the full range of Successful Leadership Training Modules, the leader becomes more confident and assertive when confronting employees. Inturn the company objectives are reached and staff are influenced positively helping them to apply greater discretionary effort at work.
Participants learn the characteristics of a helping relationship, and how to develop the capacity to assist in uncovering employees core problems/issues (that can be so deep, the employee is mostly unaware of them).
Leaders learn the tools for climate control and the processes to action. They explore common problems and determine who has ownership of the problem; ownership is the key to responding appropriately.
In order to alter employee behaviour whilst reducing the risk of the employee becoming defensive, unmotivated and unproductive, the leader must learn more about human nature and challenge some of their beliefs and assumptions in respect of leadership. They learn how to confront effectively.
Participants explore anger, the build up to it and the tell tale signs of build up. They recognise the need to address and control anger in themselves and their co-workers...
Leaders learn reasons why a ‘Confrontation Statement’ may fail; how to repair any damage and give it another try. They explore typical convictions people have and identify the differences between them. Leaders examine some of the risks associated with attempting to influence people’s convictions and the possible damage to the relationship.
Module 1- Above Ground Listening
> Aims of Module One
> Potholes to Above Ground Listening
> The Basic Types of Listening
> Listening for Feelings
> Partial List of Feelings
> Appropriate Conditions for Above Ground Listening
> The ‘Ideal’ Helping Relationship
> Benefits of Above Ground Listening
Module 2 - Climate Control
> Aims of Module Two
> The Purpose of Successful Leadership
> Games People Play on the Job
> Stopping the Games
> Successful Leadership Tasks
> Behaviour Surveyor
> Problem Ownership
> Surveyor Descriptions
> Review
Module 3 - Behaviour Saviour
> Aims of Module Three
> ‘The Myths’
> Productive Confrontation
> Finding the ‘Confrontation Statement’
> The Guidelines to an Effective ‘Confrontation Statement’
> How I Can Benefit
Module 4 - The Peacemaker
> Aims of Module Four
> Understanding Anger
> Reducing the Emotional Temperature
>‘The Peacemaker’ Process
> An Example of a Boss who forgot to Use His Leadership Skills
> Separating Needs from Solutions - Example
> Separating Needs from Solutions - Worksheet
> ‘The Peacemaker’ Worksheet/Master copy
Module 5 - Conviction Clashes
> Aims of Module Five
> The Conviction or Value Clash
> The Conviction Clock
> Worksheet
> Conviction Clashes & Options
> Understanding the role of the mentor (versus coach)
> Qualities of a mentor
> Mentor – mentee matching
> Agreements and relationships
Outcomes - After attendance you will have:
> A sound knowledge of what it means to be a mentor
> Learned the qualities for mentorship
> Know what constitutes a good mentor – mentee match
> Guidelines for a healthy relationship to thrive
Summary:
Do you want to be more successful at work?
Do you want to improve your chances of promotion?
Do you want to get on better with your colleagues?
Emotional intelligence is more than just a buzz-word it’s here to stay. If you haven’t heard the term or are at all sketchy about the meaning this session is a must for you. You will gain a paradigm shift that can improve relationships and positively affect the quality of your life both at home and in the workplace.
> Greater Awareness of preferences about the way you think, feel and act
> Strategies for adjusting ineffective patterns of behaviour
> Strategies that make you aware of and re-frame self talk
> Methods for increasing self confidence
Summary:
Effective communication is essential for each individual to manage interpersonal relationships successfully both at home and at work.
Successful communicators relate well to others and enjoy the communication process. They use skills to listen, speak, act and assert themselves. They understand and interpret others messages both physical and verbal accurately and approach others with motivation and confidence.
Improving ones communication has major benefits for the leader at work. They can listen with acceptance providing an opportunity for understanding, expression and when necessary problem solving. Good communicators help others express themselves better and often leaves the other person feeling empowered and better equipped to the task at hand.
Aims:
This session will improve your communication skills enabling you to manage difficult situations and behaviour more appropriately. It will help you to empower others and influence positively.
Session content:
> Creating a positive climate for effective communication
> Interpreting and enhancing non verbal communication
> The application of Active Listening
> Developing empathy and assertiveness
> Strategies for the influential communicator
> Giving and receiving feedback
Outcomes - After this session you will have:
> Enhanced your understanding of effective communication
> Skills to create a healthy climate to communicate
> Better knowledge of verbal and non verbal messages
> Strategies to present your messages fluently and meaningfully
> The skills for active listening and know when to use it
> The ability to assert yourself positively
> Effective ways to give and receive feedback.
Do you want to be more assertive?
Do you want to confront poor behaviour more effectively?
Do you want to influence through difficult situations?
Do you want to be more calm and confident during adversity?
Summary:
We all initially inherit ways of dealing with difficult behaviour and situations. Often we never question how effective our methods in dealing with conflict are. This open and participative module will help you gain greater awareness and skills for empowerment through adversity.
Participants learn how to have power and confidence in difficult situations and effective responses to challenging behaviours.
Old programmed responses that used to leave them feeling their needs have not been met are questioned and new strategies that create a win – win outcome are practiced.
Five key steps are learned and practiced with participants own real life scenarios
Outcomes: After participating in this module participants will:
> Have strategies to deal with certain types of behaviour
> Understand how conflict is created and poor behaviour prevails
> Recognise the signs that conflict is arising
> Be empowered to take initiative and effective action
> Have learned effective tactics to diffuse conflict
> Have increased power and confidence in difficult situations
Dealing with conflict – engaging consultation and collaboration
Topics:
> Types of conflict
> Effective confrontation
> How you act in confrontation and conflict
> Resolving interpersonal conflict
Outcomes - After attendance you will have:
> A knowledge of the types of conflict
> Skills for healthy confrontation
> An understanding of your nature during conflict
> Methods to both avoid and deal with conflict
This powerful course has been tested in the workplace and with outstanding results. Your staff will definitely receive a paradigm shift in respect to what constitutes being effective at their job. Participants will improve communication, be more on purpose in their work and leave the course with a greater alignment between their personal goals and the company vision.
They operate with greater initiative and discretionary effort. They will better understand others, themselves and operate with more flow. Gaining greater wisdom they will know it’s not the job they are doing but the person they are being and becoming that matters most.
‘There is no greater purpose than to serve’
> The philosophy of Outstanding Customer Service
> Company culture and the alignment of values and goals
> Positive Psychology and wisdom
> Developing Service Flow
> The communication model
> Dynamic listening and influencing
> Rapport and customer relations
> Empowerment in dealing with challenging behaviour & complaints
> 7 steps to outstanding service
Outcomes:
At the conclusion of this program, it is anticipated that participants will have the tools to:
> Have a positive mental attitude at work and engage in outstanding customer service
> Understand themselves and the customer better
> Take greater responsibility and initiative in the workplace
> Have a greater sense of purpose and vision for themselves
> Excel in the management of challenging behaviour
> Contribute positively and influence a healthy work culture
> Experience greater flow and discretionary effort
> Implement outstanding customer service as an unconscious habit and better enjoy the service industry
> Introduction to the coaching model
> Coaching behaviour modification
> Self defeating behaviour definitions
> Setting the structure for behaviour modification
Outcomes - After attendance you will have:
> A good understanding of the coaching model
> Learned how to modify behaviour through coaching
> The ability to identify possible self defeating behaviours in self and others
> Strategies to modify behaviour through the coaching model
> The principles of skills coaching
> Assignments, pre-work, practice and reflection
> Improvisation and creative learning techniques
> Behaviour modification coaching
Outcomes - After attendance you will have:
> A sound knowledge of skill coaching
> Strategies that constitute sound coaching practice
> Techniques to enhance the learning experience
> When to use skills coaching and behaviour modification coaching
Summary:
Do you want to design your future?
Do you want to become intrinsically motivated?
Do you want to solve problems quicker?
Do you want to influence positive change in your life?
Mind mapping stimulates creativity and helps one get in touch with ones core aspirations and motives in life. It influences the law of attraction and the benefits of the application can literally propel you forward to meet your goals and aspirations. It creates a snowball effect by increasing motivation, defining direction in ones life and attracting the future you desire.
We tend to get what we think we will get, mind mapping is the most sophisticated thinking tool in the world and can help you plan what you want.
Mind mapping can help you: Plan – Communicate – Be more creative – Save time – Solve problems – Concentrate – Organise and clarify your thoughts – Remember well – Study faster and more efficiently – See the whole picture.
In short Mind maps help you organise your thoughts for maximum success in life by developing whole brain thinking and the skills to create positive change.
Outcomes - After attendance you will have:
> Learned the benefits and basic application for mind mapping
> Strategies to move forward when confronted with indecision and inaction
> Learned how the brain works and gained the ability to think more clearly
> Developed skills to mind map and know how to apply them to your life
