Click a course to read more: >> Frontline Management >> Business Sales >> Successful Leadership >> Leadership Development Program >> Developing People >> Effective Mentoring Culture >> Emotional Intelligence >> Conversations for Core Business Practice >> Effective Communication >> Dealing with challenging Behaviour >> Dealing with conflict >> Outstanding Customer Service >> Behavioural coaching >> One on one coaching >> Mind Mapping

Course Description:
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Government incentives of up to $4000 are available for qualifying participants.

Subjects
A total of 10 units are required for this qualification.

Management
BSBMGT401A show leadership in the workplace
BSBMGT402A Implement Operation Plan
BSBMGT403A Implement continuous improvement

Occupational Health and Safety
BSBOHS407A Monitor a Safe Workplace

Customer Service
BSBCUS401A Coordinate Implementation of Customer Service Strategies

Leadership
BSBLED401A Develop Teams and Individuals

Innovation
BSBINN301A Promote innovation in a team environment

Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote Team Effectiveness
BSBWOR404A Develop Work Priorities

Entry Requirements

There are no pre-requisites for this qualification.

Related Courses and Pathways

Participants who have completed their Certificate IV in Frontline Management can move forward to a Diploma of Management.  Vocational outcomes include supervisory or management roles within their chosen field. 

Cost

$4000 GST exclusive

The Next Step

To enrol in this course or for further information contact Evolve on 0405 768 166 or email samantha@evolvetraining.com.au
Note: This course is offered in affiliation with our RTO partner Enrich Training Pty Ltd #31433

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Course Description:
This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales context. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others however they typically report to a more senior business sales practitioner. Government incentives of up to $4000 are available for qualifying participants.

Subjects
A total of 10 units are required to complete this qualification.

OHS
BSBOHS407A Monitor a safe workplace

Product Skills and Advice
BSBPRO401A Develop product knowledge

Relationship management
BSBREL402A Build client relationships and business networks

Sales
BSBSLS402A Identify sales prospects
BSBSLS403A Present a sales solution
BSBSLS404A Secure prospect commitment
BSBSLS405A Support post-sale activities
BSBSLS406A Self-manage sales performance

Customer Service
BSBCUS401A Coordinate Implementation of Customer Service Strategies
BSBCUS402A Address customer needs

Entry Requirements

There are no pre-requisites for this qualification.

Related Courses and Pathways

Participants who have completed their Certificate IV in Business Sales can move forward to a Diploma of Business. Vocational outcomes include Customer Sales Account Assistant, Sales Agent or Sales Representative.


Cost

$4000 GST exclusive

The Next Step

To enrol in this course or for further information contact Evolve on 0405 768 166 or email samantha@evolvetraining.com.au
Note: This course is offered in affiliation with our RTO partner Enrich Training Pty Ltd #31433

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By participating in the full range of Successful Leadership Training Modules, the leader becomes more confident and assertive when confronting employees. Inturn the company objectives are reached and staff are influenced positively helping them to apply greater discretionary effort at work.

Participants learn the characteristics of a helping relationship, and how to develop the capacity to assist in uncovering employees core problems/issues (that can be so deep, the employee is mostly unaware of them).
Leaders learn the tools for climate control and the processes to action. They explore common problems and determine who has ownership of the problem; ownership is the key to responding appropriately.

In order to alter employee behaviour whilst reducing the risk of the employee becoming defensive, unmotivated and unproductive, the leader must learn more about human nature and challenge some of their beliefs and assumptions in respect of leadership. They learn how to confront effectively.

Participants explore anger, the build up to it and the tell tale signs of build up. They recognise the need to address and control anger in themselves and their co-workers...

Leaders learn reasons why a ‘Confrontation Statement’ may fail; how to repair any damage and give it another try. They explore typical convictions people have and identify the differences between them. Leaders examine some of the risks associated with attempting to influence people’s convictions and the possible damage to the relationship.

Module 1- Above Ground Listening      
                
> Aims of Module One
> Potholes to Above Ground Listening
> The Basic Types of Listening
> Listening for Feelings
> Partial List of Feelings
> Appropriate Conditions for Above Ground Listening
> The ‘Ideal’ Helping Relationship
> Benefits of Above Ground Listening

Module 4 - The Peacemaker

Climate Control Lift Out
Evaluation Sheet

2 day workshop
$1100 per person GST inclusive

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Topics:

• Introduction to emotional intelligence
• What an emotionally intelligent organisation might look like
• Emotional Intelligence as a change management strategy
• Assessing and raising your EI leadership level

Outcomes - After attendance you will have:

• Gained a good understanding of emotional intelligence and how it applies to Leadership
• Developed strategies to raise the EI level at work
• Skills to develop EI relationships through effective leadership
• Greater self awareness of your leadership style and have strategies to improve it

3hr workshop
$330 per person GST inclusive.

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Topics:

• The motives for change
• Personality and leadership influences
• Maintaining strong development
• Building relationships that work

Outcomes - After attendance you will have:

• A better understanding of the motives for change
• Strategies to influence others through awareness
• Knowledge and skills to get the best from others
• The ability to maintain positive and encouraging relationships with staff
  

3hr workshop
$330 per person GST Inclusive

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Topics:

• Understanding the role of the mentor (versus coach)
• Qualities of a mentor
• Mentor – mentee matching
• Agreements and relationships

Outcomes - After attendance you will have:

• A sound knowledge of what it means to be a mentor
• Learned the qualities for mentorship
• Know what constitutes a good mentor – mentee match
• Guidelines for a healthy relationship to thrive

3hr workshop
$330 per person GST Inclusive

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Summary:
Do you want to be more successful at work?
Do you want to improve your chances of promotion?
Do you want to get on better with your colleagues?

Emotional intelligence is more than just a buzz-word it’s here to stay. If you haven’t heard the term or are at all sketchy about the meaning this session is a must for you. You will gain a paradigm shift that can improve relationships and positively affect the quality of your life both at home and in the workplace.

Topics:
Inner Intelligence

• Self - Awareness
• Emotional Management
• Motivation

Outer Intelligence

• Social Awareness
• Relationship Management

Outcomes - After attendance you will have:

• Greater Awareness of preferences about the way you think, feel and act
• Strategies for adjusting ineffective patterns of behaviour
• Strategies that make you aware of and re-frame self talk
• Methods for increasing self confidence

3hr workshop
$330 per person GST inclusive

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This powerful course will enable leaders and employees to effectively coordinate their actions with each other, and with customers and suppliers. This is the heart of organisational performance and productivity. The quality of conversations and relationships determines what is done and how well things are done.   
                 
This course will provide a unique set of tools that will enhance the key elements of communication for business improvement:

• Listening: The crucial factor in Communication, Influence and Motivation,
• Moods: Traditionally ignored, moods drive our actions. To energise employees is to harness emotion,
• Speaking: Three vital purposes:
  i) to develop a shared understanding,
  ii) facilitate social integration, and most importantly in business                      
  iii) enable the coordination of action,
• Building Collaborative Capital as a competitive advantage – the making and managing commitments 
• The Dimensions of Working Relationships

2 day course
Investment $1100 per person GST inclusive

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Summary:
Effective communication is essential for each individual to manage interpersonal relationships successfully both at home and at work.

Successful communicators relate well to others and enjoy the communication process. They use skills to listen, speak, act and assert themselves. They understand and interpret others messages both physical and verbal accurately and approach others with motivation and confidence.

Improving ones communication has major benefits for the leader at work. They can listen with acceptance providing an opportunity for understanding, expression and when necessary problem solving. Good communicators help others express themselves better and often leaves the other person feeling empowered and better equipped to the task at hand.

Aims:
This session will improve your communication skills enabling you to manage difficult situations and behaviour more appropriately. It will help you to empower others and influence positively.

Session content:

• Creating a positive climate for effective communication
• Interpreting and enhancing non verbal communication
• The application of Active Listening
• Developing empathy and assertiveness
• Strategies for the influential communicator
• Giving and receiving feedback

Outcomes - After this session you will have:

• Enhanced your understanding of effective communication
• Skills to create a healthy climate to communicate
• Better knowledge of verbal and non verbal messages
• Strategies to present your messages fluently and meaningfully
• The skills for active listening and know when to use it
• The ability to assert yourself positively
• Effective ways to give and receive feedback.

3hr workshop
$330 per person GST Inclusive

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Summary:
We all initially inherit ways of dealing with difficult behaviour and situations. Often we never question how effective our methods in dealing with conflict are. This open and participative module will help you gain greater awareness and skills for empowerment through adversity.

Participants learn how to have power and confidence in difficult situations and effective responses to challenging behaviours.
Old programmed responses that used to leave them feeling their needs have not been met are questioned and new strategies that create a win – win outcome are practiced.
Five key steps are learned and practiced with participants own real life scenarios

Outcomes: After participating in this module participants will:

• Have strategies to deal with certain types of behaviour
• Understand how conflict is created and poor behaviour prevails
• Recognise the signs that conflict is arising
• Be empowered to take initiative and effective action
• Have learned effective tactics to diffuse conflict
• Have increased power and confidence in difficult situations

3hr workshop
$330 per person GST inclusive

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Topics:

• Types of conflict
• Effective confrontation
• How you act in confrontation and conflict
• Resolving interpersonal conflict

Outcomes - After attendance you will have:

• A knowledge of the types of conflict
• Skills for healthy confrontation
• An understanding of your nature during conflict
• Methods to both avoid and deal with conflict

3hr workshop
$330 per person GST Inclusive

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Summary:

This powerful course has been well tested in the workplace and with outstanding results, hence the name. Your staff will definitely receive a paradigm shift in respect to what constitutes being effective at their job. Participants will improve communication, be more on purpose in their work and leaving the course with a greater alignment between their personal goals and the company vision.

• Content:
• Outstanding Customer Service

‘There is no greater purpose in life than to serve’ 

• The philosophy of outstanding service
• Company culture and the alignment of values and goals
• First impressions
• Establishing and building rapport
• Personality profiles & customers
• The communication model
• Dynamic listening and influencing
• ‘A moment of truth’
• Internal and external customer service
• Customer retention
• Dealing with challenging behaviour & complaints
• 7 steps to outstanding service

Outcomes:
At the conclusion of this program, it is anticipated that participants will have the tools to:

• Have a positive mental attitude at work and engage in outstanding customer service
• Understand themselves and the customer better
• Take greater responsibility and initiative in the workplace
• Have a greater sense of purpose and vision for themselves and their part in the company
• Manage challenging behaviour with internal and external customers
• Contribute positively and influence a healthy work culture
• Implement outstanding customer service as an unconscious habit and better enjoy the service industry

3x 3hr course
$990 per person GST inclusive

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Topics:

• Introduction to the coaching model
• Coaching behaviour modification
• Self defeating behaviour definitions
• Setting the structure for behaviour modification

Outcomes - After attendance you will have:

• A good understanding of the coaching model
• Learned how to modify behaviour through coaching
• The ability to identify possible self defeating behaviours in self and others
• Strategies to modify behaviour through the coaching model

1.5hr private session
$550 per person GST Inclusive

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Topics:

• The principles of skills coaching
• Assignments, pre-work, practice and reflection
• Improvisation and creative learning techniques
• Behaviour modification coaching

Outcomes - After attendance you will have:

• A sound knowledge of skill coaching
• Strategies that constitute sound coaching practice
• Techniques to enhance the learning experience
• When to use skills coaching and behaviour modification coaching

1.5hr private session
$550 per person GST inclusive

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Mind mapping stimulates creativity and helps one get in touch with ones core aspirations and motives in life. It influences the law of attraction and the benefits of the application can literally propel you forward to meet your goals and aspirations. It creates a snowball effect by increasing motivation, defining direction in ones life and attracting the future you desire.

We tend to get what we think we will get, mind mapping is the most sophisticated thinking tool in the world and can help you plan what you want.
Mind mapping can help you: Plan – Communicate – Be more creative – Save time – Solve problems – Concentrate – Organise and clarify your thoughts – Remember well – Study faster and more efficiently – See the whole picture.

In short Mind maps help you organise your thoughts for maximum success in life by developing whole brain thinking and the skills to create positive change.

Outcomes - After attendance you will have:

• Learned the benefits and basic application for mind mapping
• Strategies to move forward when confronted with indecision and inaction
• Learned how the brain works and gained the ability to think more clearly
• Developed skills to mind map and know how to apply them to your life

3hr workshop
$330 per person GST inclusive

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